Houston Managed IT Support

Are there extra costs for "After-hours" support?
No. IsUtility^® includes 24/7 unlimited helpdesk support. If you have a problem at any time during the day or night, simply call the helpdesk and a support technician will be ready to assist you. You receive enterprise level support without the expensive staff to hire and support. This way, you know how much you are paying for IT expenses - now and years down the road.
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What is your response time for support?
Response times vary on the nature and complexity of your query, but most support issues are resolved within minutes right over the Internet. When you contact the IsUtility^® help desk, our certified support team – with your permission - can even "shadow" your session and resolve the issue while you watch.
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Does this mean I don't need in house IT personnel anymore?
It really depends on the size and structure of your business. In some cases, yes. However, IsUtility^® actually helps improve the productivity of your in-house IT personnel. We deliver them greater IT functionality and handle the routine administration, support and proactive management so they can focus on the strategic initiatives that help grow your business.
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